9-1-1 Communications

General Information

The Livonia Police Department maintains a 9-1-1 Communications Center which is used for the routing, dispatch, and disposition of incidents requiring Police, Fire, and EMS service. The Center is staffed with Livonia Dispatchers, who perform this function using voice and data transmissions. Livonia Dispatchers answer 9-1-1 calls, input emergency incidents into a dispatch computer system, communicate with and coordinate the response of Police/Fire/EMS personnel, and perform many other related tasks.

The Livonia 9-1-1 Communications Center utilizes TTY / TDD communications for the deaf and hearing impaired.

Livonia 9-1-1 Communications Center is connected to the Law Enforcement Information Network (LEIN) and the National Crime Information Center (NCIC), which provide information on wanted persons, missing persons, stolen vehicles, stolen property, and personal protection orders. The information contained in the LEIN and NCIC systems is for law enforcement use only, and is not available to the general public.

Calling 9-1-1

Use of the 9-1-1 system is reserved, in general, to report a serious crime in progress or one that just occurred, or a life threatening situation such as a medical emergency, fire, or car accident involving personal injury.

Landlines

9-1-1 landline calls made from within Livonia borders should be routed to the Livonia 9-1-1 Communications Center. The Livonia 9-1-1 Communications Center uses an enhanced 9-1-1 telephone system, which is designed to provide the landline caller’s telephone number and address to aid in emergency response. If your 9-1-1 landline call from within Livonia is routed to another jurisdiction by mistake, contact your phone service provider (after the emergency is over) to report the problem.

Cell Phones

9-1-1 calls made from cell phones within Livonia are generally routed to Livonia’s Communications Center, but occasionally are routed to other jurisdictions 9-1-1 Centers depending on cell tower location and other factors affecting cell phone performance. Due to enhancements in cell technology and 9-1-1 system upgrades, many 9-1-1 calls made from cell phones will provide the Livonia 9-1-1 Communications Center with the phone number and approximate location of the caller. However, this information is dependent upon the cell phone/network of the caller, and other wireless phone system factors that are beyond the control of the Livonia 9-1-1 Communications Center. When making 9-1-1 calls from a cell phone, do not assume that your location and phone number will be known to the call taker. Be prepared to give this information. If your 9-1-1 call goes to the wrong 9-1-1 Center, advise the call taker and stay on the line while your call is transferred to the appropriate agency.

Non-Initialized Cell Phones

Non-service-initialized wireless phones are phones that are not registered for service with any Commercial Mobile Radio Service (CMRS) carrier. Because carriers generally assign a dialable number to a handset only when a customer enters into a service contract, a non-initialized phone lacks a dialable number. These phones are typically donated to senior citizens and domestic violence victims. If you are using a non-initialized cell phone, the dispatcher will not be able to call you if you are disconnected.

VoIP

A 9-1-1 call made from your VoIP phone may or may not display your number and location, depending upon how your VoIP service is configured.

Misdialed 9-1-1

If you accidentally dial 9-1-1, DON’T HANG UP. Stay on the line, and advise the call taker that you dialed 9-1-1 by mistake. If you hang up without advising of the mistake, the 9-1-1 Center will waste valuable time trying to contact you to determine if there is an emergency.

The Livonia Police Department’s 9-1-1 Communications Center is committed to providing the best possible service to the citizens of Livonia, and to the public at large.