Computer Services is responsible for research and development, maintenance, implementation, training, support, and purchasing for the Police and Fire Departments’ 300+ computer devices, software and specialty equipment. This includes desktops, mobile scout car computers, printers, servers, fingerprint identification equipment, video and audio devices, surveillance equipment, wireless and Bluetooth devices. Computer Services also supports multiple networks including all fire stations, the CLEMIS consortium, and mobile scout car wireless communications. As well, the bureau is responsible for the 911 Public Safety Answering Point (PSAP) Director’s duties. In all, over 3,770 projects, support calls, and requests were completed in 2012.
In 2012, the Computer Services Bureau began replacing multiple end-of-life servers, updated production level software, and increased the network infrastructure. The bureau replaced the department recording system and assisted with the replacement of the police radio system. The Computer Services Bureau also assisted with background investigations for new employees and began a migration to an improved email system.
Research and procurement of a virtual server environment is in progress and this will reduce overall support costs while increasing storage capacity and system redundancy.
Additionally all Mobile Scout Car Computers are end of life; research and procurement of these devices are in process.