What is text-to-911?
Text-to-911 refers to the ability to send text messages to local 911 call centers during an emergency. Despite growing reliance on text messaging by millions of consumers, almost all 9-1-1 call centers today cannot receive text messages; they can only receive voice calls, about two-thirds of which are from wireless phones.
At this time, text-to-911 can only receive SMS, or Short Message Service, texts. However, as we continue to move forward with new technology, in a Next Generation 911 environment, consumers will eventually be able to make voice, text, or video “calls” from any communications device via Internet Protocol-based networks.